General Questions
SmartChatSuite is an AI-powered, multi-channel customer support platform. We help businesses automate responses to customer inquiries on social media platforms like Facebook, TikTok, Instagram, etc., while also providing tools for support agents to efficiently handle complex situations.
SmartChatSuite is flexibly designed to suit various business types, from e-commerce stores and retail businesses to educational institutions and service companies. Any business that needs to interact with and support customers via social media can benefit from our platform.
Our AI uses advanced Large Language Models (LLMs) to understand the context, intent, and sentiment in customer questions. It can automatically provide natural and accurate answers based on the knowledge base you provide. For complex requests, the AI will automatically route the conversation to the appropriate support agent.
Pricing & Billing
Yes, we offer a 14-day free trial for the Professional plan. You can experience all of our premium features without providing any credit card information.
Absolutely. You can cancel your subscription at any time directly from your account settings. You will continue to have access to the service until the end of your current billing cycle.
Technical & Integration
Not at all. The integration process is very simple and fast. You just need to log into your social media account and grant permissions to SmartChatSuite. Most users can complete this within a few minutes without any technical knowledge.
Data security is our top priority. We use various security measures, including data encryption both in transit and at rest, to protect your information. We are committed to complying with the highest data protection standards. For more details, please see our Privacy Policy.