Privacy Policy

1. Introduction

Welcome to SmartChatSuite. Your privacy is critically important to us. This Privacy Policy outlines how SmartChatSuite LIMITED LIABILITY COMPANY ("Company", "we", "us", "our") collects, uses, shares, and protects information in relation to our services.

This policy applies to all information collected through our SmartChatSuite application (the "App") and any related services, sales, marketing, or events (collectively, the "Services"). By using our Services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information to provide and improve our Services. The types of information we may collect are:

2.1 Information You Provide to Us

• Account Information: When you register for an account, we collect information like your name, email address, phone number, password, and company details.
• Payment Information: If you subscribe to a paid plan, we collect payment information through our secure payment processing partners.
• Communications: If you contact us directly, we may receive additional information about you such as your name, email address, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

2.2 Information We Collect Automatically

• Usage Data: We automatically collect information when you access and use the Services, including your IP address, browser type, device information, operating system, and pages you visit.
• Cookies and Similar Technologies: We use cookies to operate and administer our Services, gather usage data, and improve your experience.

2.3 Information from Third Parties

• Social Media Platforms: When you connect a social media account (e.g., Facebook, TikTok) to our Services, we may collect information from that platform in accordance with your privacy settings on that platform. This includes messages, comments, and public profile information of users interacting with your connected pages.

3. How We Use Information

We use the information we collect for various purposes, including to:

• Provide, operate, and maintain our Services;
• Improve, personalize, and expand our Services;
• Understand and analyze how you use our Services;
• Develop new products, services, features, and functionality;
• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the Service, and for marketing and promotional purposes;
• Process your transactions;
• Find and prevent fraud.

4. Data Sharing & Disclosure

We do not sell your personal information. We may share information with third parties in the following situations:

• Service Providers: We may share information with third-party vendors and service providers that perform services on our behalf, such as hosting, payment processing, and analytics.
• AI Sub-processors: To provide our AI features, we may share conversation data with our AI partners (e.g., OpenAI, DeepSeek). This data is used solely to generate responses and is governed by strict confidentiality agreements.
• Legal Compliance: We may disclose information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, or protect the personal safety of users of the Services or the public.
• Business Transfers: Information may be disclosed and otherwise transferred to any potential acquirer, successor, or assignee as part of any proposed merger, acquisition, debt financing, sale of assets, or similar transaction.

5. Data Retention

We will retain your personal information for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

6. Security

The security of your data is important to us. We use a variety of security technologies and measures designed to protect your information from unauthorized access, use, or disclosure. However, no electronic transmission or storage is 100% secure, and we cannot guarantee its absolute security.

7. Your Rights & Choices

Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, delete, or restrict the processing of your data. You can usually manage your account information by logging into your account. For other requests, please contact us directly.

8. Children's Privacy

Our Services are not directed to individuals under 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information.

9. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us